Refund policy

The club considers completion of the registration to be a commitment to playing, so as a courtesy to others, please don’t register players if they are not sure about their ability to commit to playing.

Withdrawals can impact across many teams and creates additional work for our volunteer coordinators. Consequently, after a 7-day cooling off period after registration day, we do not provide refunds; except in exceptional circumstances.

We specifically do not offer refunds for:

  • Disapproval of the grade playing or team number, or the team selected for the player
  • Dislike of the allocated coach
  • Unavailable to train at the allocated time or venue
  • Other sport/social/work commitments
  • Change of mind by player/parents.

We will refund in full if we are unable to place the player in a team in their designated age group

We may consider a refund on medical grounds at the start of the season if a medical certificate is produced stating that the player should not participate in Basketball. No medical refunds will be considered after round 6.

Any refund may be subject to a $25 administration fee and will be paid prior to round 6. Refunds will only be paid to the account of the person who paid the fee.

For your refund request to be considered, you must email the appropriate registrar, Boys or Girls.

Related information

Registrars

Boys – boysreg@ivanhoeknights.org

Girls – girlsreg@ivanhoeknights.org